Technical Writer

Position: The Technical Writer is responsible for writing and editing strategic customer-facing technical documents. This position will collaborate frequently with various coworkers within the company, including Sales Operations, Business Development, and Sector Teams.

Nature of Role: Reporting to the Sales Operations Manager activities include creating new documents and improving existing material by:

  • Understanding complex technical information and product development processes contributing to the capture, and response strategy for key opportunities.
  • Translating technical information into audience appropriate documentation that results in increased proposal wins.
  • Synthesizes information, and offerings received from various stakeholders in order to present a single, cohesive solution to the customer.
  • Identify gaps in technical documentation, and research avenues to address same.
  • Improve document clarity and impact by performing reviews, editing, standardization or other changes to material prepared by other writers.

Responsibilities:

  • Review published and internal materials to provide editing or proofreading service as requested.
  • Work on proposals, RFPs (response for proposals), deliverables, and training materials, taking the lead on writing technical volumes when necessary.
  • Prepare customer-facing presentations.
  • Maintain corporate best practices pertaining to style formats and documentation retention.
  • Deliver new or revised material in a time-sensitive manner.
  • Coordinate with technical subject matter experts to ensure accuracy.
  • Maintain and meet deliverable schedules. Must be proactive in obtaining information from multiple internal teams.
  • Responsible for ensuring that all customer-facing documentation is clear, concise, and polished.
  • Undertake special projects as requested by management.
  • Use critical thinking skills to identify complex problems in written material in order to develop alternatives, evaluate options, and implement solutions.

Requirements:

Bachelor’s degree in a technical discipline or English preferred, with a minimum of 5 years’ of technical writing or comparable experience.

  • Experience with the product development process across at least one technical discipline (i.e. mechanical, electrical, software engineering.)
  • Maintain expert knowledge of the structure, and content of the English language, including the established writing styles, punctuation, and grammar.
  • Proficient use of Microsoftt Word, Excel, PowerPoint, Adobe Acrobat, and Outlook.
  • History of balancing multiple priorities simultaneously with the abilty to adapt to change while meeting deadlines.
  • Experience with online, and networked document repositories.
  • Capable of performing extensive research.
  • Demonstrated excellent organizational skills.
  • Practices superior communication skills.
  • Exhibits proven customer satisfaction skills.
  • Ability to work under short deadlines or other constraints.
  • Capable of interacting with all levels of an organization.
  • Able to work independently or as part of a a team.

Preferred qualifications:
Professional certification such as APMP (Association of Proposal Management Professionals) or PMI (Project Management Institute) and ITIL (Information Technology Infrastructure Library.)
Capture or business development experience.
Engineering Background and/or experience with consulting or technical sales.

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