Meet Jim Szabo, Lead Strategist, Healthcare Delivery Solutions

May 8, 2012

We are pleased to welcome Jim Szabo to Ximedica and the Healthcare Delivery Solutions team.

Jim brings 22 years of experience developing, implementing, and evaluating behavioral and integrated health programs in Rhode Island. Jim holds an independent clinical social worker license in addition to advance certifications in various evidenced-based clinical practices such as cognitive behavioral therapy, client-directed outcome informed practice, dialectical behavioral therapy, integrated primary care, and motivational interviewing. Jim has been recognized by the Substance Abuse and Mental Health Service Administration for promulgating best practices across a continuum of service agencies and in 2009 Jim was honored with a service award by the College of Problem Drug Dependency. Prior to joining Ximedica, Jim was the Director of Outpatient Services at Gateway Healthcare, a comprehensive behavioral health organization in Rhode Island.

What brought you to Ximedica?

The delivery of healthcare services involves a complex alignment between the needs of the patient, access to skilled services, and collaboration between all the people and processes that are involved in the patient’s care. My experience bringing together large organizations to meet the needs of a group or an individual, as well as being a clinician, has influenced my view and understanding that positive change is the product of an inclusive process that accounts for the unique attributes of all stakeholders. My clinical orientation has focused on helping individuals develop motivation for change and facilitating a client directed and outcome informed approach. Ximedica’s human-centered philosophy to process re-design runs parallel to this viewpoint and experience. Working with Healthcare Delivery Solutions offers an exciting opportunity to positively impact emergency departments and surgical centers.

As the Lead Strategist, I will be working closely with hospital administrators, clinical managers, clerical staff, and interacting with patients to bring about improvement in the delivery of services. Earlier in my career, I worked in a local emergency room conducting psychiatric evaluations for incoming patients. With a rare exception, the shifts were filled with chaos and ad hoc work around strategies that challenged all of us to deliver safe, quality care. Having the opportunity to lead re-design efforts to prevent this type of chaos in the delivery of critical healthcare services will undoubtedly provide me with a great deal of satisfaction.

Jim continues a small private psychotherapy practice in Providence and in his free time, you will find him coaching and playing sports with his 3 children or training for various endurance or charity events including the upcoming Rhode Island Multiple Sclerosis 150.