Redefining Patient Safety and Hospital Workflow with Human-Centered Solutions

Ximedica's human-centered approach to advancing efficient quality care.

Today’s hospitals are highly charged, high performing environments where challenges cannot be captured by linear flow charts. Prescriptive solutions do not apply to the complicated issues clinical organizations face everyday. Patient safety, hospital workflow, patient–centeredness, efficiency of care and effective internal communications depend upon well-researched human-centered approaches. To affect them, Ximedica studies how care providers interact with their tools, environment, each other, and most importantly, with their patients, to uncover what the data doesn’t disclose and what staff can’t articulate. Practical variability amidst a system’s care providers is accounted for as workflows are redesigned to offer safer care with better outcomes. 

With over two decades of experience in human factors design, and thousands of hours of direct experience in clinical environments, Ximedica partners with innovative healthcare providers to develop human-centered solutions. We work collaboratively to yield comprehensive clinical process innovation and protocols that are co-created and shaped within the key stakeholder group – the actual users of the system. The highly customized result is a sustainable solution that is safe, simple, and human-centered. The aim of our process is to reduce risk and enhance clinical efficiency. And it’s working.

If your organization has experienced a sentinel event* or is simply looking for continuous process improvement in the clinical setting, Ximedica can help. 

Look to us for solutions in:

• Patient safety in healthcare delivery
• Hospital workflow
• Patient-centeredness
• Efficiency of care
• Internal communications and hand-offs

Ximedica is particularly poised to engage with the challenges facing:

• Emergency departments
• Surgical Services
• Architects and planners of healthcare facilities

* Under JCAHO Patient Safety Standards, a sentinel event is defined as “an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof.  Serious injury specifically includes loss of limb or function. The phrase "or the risk thereof" includes any process variation for which a recurrence would carry a significant chance of a serious adverse outcome.”