
A year ago I was told that I needed to read and understand 13 (out of 67) company “Standard Operating Procedures” (SOPs). Until that time, I had no comprehension of what an SOP was, and after I read through the towering stack, I still couldn’t figure out what they were, or why it was so important that I become familiar with them. Let me rephrase this: it took me 3 valuable hours to read materials that I didn’t understand, but that were in theory supposed to help me do a better job as Director of Design Research. As I began speaking to my colleagues across the company – those in Design, Manufacturing and Quality, for example, I learned that they too found them difficult to understand and follow. Clearly, something had to change.



