At last month’s Business Innovation Factory Summit, a keynote speaker shared a personal story of self- diagnosing and battling breast cancer. Breast cancer has been adopted as an universally recognized female charitable cause by marketers worldwide. Pretty pink ribbons abound from yogurt cups to sneakers to credit cards. So what are the chances that you assumed that the keynote speaker was a woman?
He wasn’t.
This got me thinking about probabilities in healthcare.
The success of our healthcare system relies on the early self-reporting of patients who themselves have to determine if a complaint warrants medical intervention, the unknown realities that intervention will have on future life and its associated cost.
When most Americans live in denial about their level of diet, fitness, weight, stress, sleep deficiency, toxin dependencies, what really are the chances of us adopting a more preventive and proactive mindset to our health? It takes hubris for a male patient to decide to make an appointment with a mastectomy surgeon, a proctologist or urologist. It takes chutzpah to walk into a hospital without any remote understanding of the bill that will be incurred. It takes a tremendous amount of blind trust in a medical advisor, when most of us only spend 30 minutes with our physicians annually.
Ultimately it is the patient alone that has to resolve the questions of “Is it really worth worrying about? Do I want that kind of upheaval in my life? Do the benefits of intervention outweigh the costs of doing nothing?” With little but statistical evidence to guide them, decision making in healthcare seems more like a throwing dice.
http://www.businessinnovationfactory.com/iss/video/bif5-michael-samuelson
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Probabilities
Posted by Jessica Pichs
November 19, 2009
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November 20, 2009 11:26 AM I think this also relates to the White Coat Syndrome... People are almost too respectful of their physicians, pharmacists, etc. They don\'t want to be a bother and waste their time for something "silly." I agree, healthcare does need to be friendlier and more accessible. I want my doctor to be the one who decides if I need to come in or not (not someone I haven\'t met, talking to me on the phone, blocking me from my physician). We need to break down the walls, give doctor's more time with patients, and create a less rushed environment. |
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March 17, 2010 1:43 PM I think of this dilemma as one of accessibility. I know of one man who felt light headed and sweaty all day before he emailed his doctor, who upon receiving the email told his patient to go directly to the nearest emergency department, where he was diagnosed with a massive heart attack. That man was willing to email his doctor, but did not think that his complaints warranted a visit, or even a phone call. So how can we lower the burden, psychological and logistical of seeking care? We have many lessons to learn from social media and the hospitality industry to make health care friendlier and more accessible. |
